Refund & Cancellation Policy

Most products on Prefabbers are made to order by independent manufacturers. This page explains how cancellations and refunds generally work. The Seller's written quotation or order confirmation states the exact terms for your order and takes priority over this page.

1. Enquiries and quotes

Sending an enquiry or receiving a quote is free and does not commit you to buy.

2. Cancelling an order

When you cancel	Typical outcome
Before production starts	Advance refunded, less any design or drawing charges agreed in the quote
After production starts	Refund depends on materials and work already completed; the Seller confirms any deduction in writing
After dispatch	Usually not refundable; transport and return costs apply

Ask the Seller to confirm the production start date in writing.

3. Damaged or incorrect delivery

• Inspect the structure on delivery and note any damage on the delivery receipt.
• Report damage or missing items to the Seller and to us within 48 hours, with photos.
• The Seller will repair, replace or agree a fair adjustment.

4. Warranty claims

Warranty is provided by the Seller. Contact the Seller with your invoice and photos of the problem. If you cannot reach the Seller, contact us and we will try to help.

5. Refund method and timeline

Approved refunds are paid by the Seller to the original payment method or by bank transfer, usually within 7–14 working days of approval.

6. Help

If you have trouble with a cancellation or refund, WhatsApp or call +91 70132 48549, or use our contact form. We will work with you and the Seller to try to resolve it.